Frequently Asked Questions
Purchase and Delivery
What payment methods are available?
Cheque: You can pay for your goods by cheque, please call us to place your order, we will then raise a pro forma invoice to email to you. Please send your cheques made payable to Eurocatering ne ltd to the address on our contact us page, please ensure that all cheques are sent along with the reference number on the pro forma invoice to allow us to track incoming payments. Please allow up to 7 working days for your cheque to clear before the goods are despatched.
Bank Transfer: You can pay for your goods by bank transfer, please call us to place your order, we will then raise a proforma invoice to email to you. Please send your bank transfer to the bank details provided on the proforma invoice and please ensure that all payments are sent along with the reference number on the proforma invoice to allow us to track incoming payments. Please allow up to 3 working days for your transfer to clear before the goods are despatched.
How long will it take to deliver the goods?
How can I track my order?
My goods have arrived damaged, what can I do?
Will the carrier bring the goods inside for me?
What does 30amp or 20amp mean?
What does three phase / single phase mean?
What does LPG/Natural gas mean?
Natural gas is normally found in towns and cities and arrives to your premises via mains gas pipelines.
LPG /Propange is normally found in rural or remote locations and is stored in tanks or bottles.
What does light/medium/heavy duty mean?
Light duty, suitable for light duty commercial use, normally for small cafes, canteens, pubs and bars where food is available for a limited time during.
Medium duty, suitable for medium duty commercial use, normally for cafes, pubs, bars and small restaurants where food is cooked all day.
Heavy duty, suitable for any commercial application heavy duty equipment is normally found in large food dependant pubs, large restaurants, schools and hospitals